If you have a Ghirardelli powdered beverage mix in your business, check it against the product list below. Do not use recalled products. Call 1-855-744-1426 (food service) or 1-844-776-0419 (consumers, 24/7) for return and replacement instructions.
Ghirardelli Chocolate Company has recalled 13 powdered beverage mixes — including chocolate frappe, hot cocoa, and white mocha products — due to a potential Salmonella contamination tracing back to a milk powder ingredient used in manufacturing.
The recall affects products sold primarily to cafes, coffee shops, restaurants, and other food service businesses in large bulk formats. No illnesses have been reported as of the recall announcement.
Why the Recall Was Issued
The contamination originated not with Ghirardelli directly, but with one of its suppliers — California Dairies, Inc. — which recalled its own milk powder after discovering a potential Salmonella presence. Ghirardelli uses that milk powder as an ingredient in its powdered beverage mixes and issued the recall out of an abundance of caution after being notified of the supplier's contamination concern.
Salmonella is a bacteria that can cause serious illness — including diarrhea, fever, stomach cramps, and vomiting — typically appearing 6 hours to 6 days after exposure. It can be especially dangerous for children, elderly individuals, pregnant women, and people with weakened immune systems. Most healthy adults recover on their own within 4 to 7 days, but serious cases may require medical care.
The 13 Recalled Products
These are all bulk or commercial-format products. They are not typical grocery store sizes. Most are sold through food service distributors to businesses, not directly to home consumers.
- 30-lb Chocolate Flavored Frappe
- 30-lb Classic White Frappe
- 4/2-lb Premium Hot Cocoa Pouch Bulk
- 6/3-lb Chocolate & Cocoa Sweet Ground Powder
- 6/3.12-lb White Chocolate Flavored Sweet Ground Powder
- 6/3-lb Vanilla Frappe Mix
- 6/3.12-lb Chocolate Flavored Frappe Mix
- 6/3.12-lb Classic White Frappe Mix
- 10-lb Chocolate Flavored Frappe Mix
- 10-lb Classic White Frappe Mix
- 6/3.12-lb White Mocha Frappe Mix
- 6/3.12-lb Mocha Frappe Mix
- 6/3.12-lb Frozen Hot Cocoa Frappe Mix
Specific lot numbers and best-by dates are listed on the FDA's recall database and at ghirardelli.com/voluntary-recall-notice. Food service operators should match those details to their inventory before discarding any product.
Who Might Be Affected — Businesses and Consumers
The recalled products are sold in large commercial quantities — 10-pound, 30-pound bags and 6-unit cases — primarily to food service businesses. Most home consumers will not have purchased these formats directly.
However, if you visited a cafe, coffee shop, or restaurant in recent weeks that serves Ghirardelli chocolate drinks, there is a possibility the drinks were prepared using a recalled mix. No illnesses have been linked to these products as of the recall announcement, which is an important distinction.
Consumers who bought large Ghirardelli formats through restaurant supply websites or e-commerce platforms should check their inventory against the lot numbers at ghirardelli.com/voluntary-recall-notice.
What to Do
Food service businesses: Stop using all recalled products immediately. Call 1-855-744-1426 for instructions on returning products and receiving replacements. Cross-reference your inventory against the full lot number list at ghirardelli.com/voluntary-recall-notice.
Consumers (including home buyers of bulk formats): Call 1-844-776-0419, available 24 hours a day, 7 days a week.
Do not throw out product without first contacting Ghirardelli — you may be eligible for a refund or replacement. If you consumed product from the recalled lot and develop symptoms consistent with Salmonella, contact your doctor.
If you or someone in your family got sick after consuming Ghirardelli chocolate drinks at a cafe or restaurant, speak with a doctor first. If symptoms are consistent with Salmonella, keep records of your medical care and what you consumed.
If You or a Family Member Got Sick
No illnesses have been linked to this recall as of publication. However, if you believe you were sickened by a contaminated product, the right first step is medical attention.
If you consumed a Ghirardelli beverage at a food service location and developed Salmonella-like symptoms — and you have documentation of both the consumption and the illness — you may have grounds for a legal review.
The form at the bottom of this page is for people who believe they were actually sickened — not for people who simply drank a Ghirardelli beverage without becoming ill.
Sources
- U.S. Food and Drug Administration. "Ghirardelli Chocolate Company Recalls Powdered Beverage Mixes Because of Possible Health Risk." fda.gov/safety/recalls-market-withdrawals-safety-alerts.
- Ghirardelli Chocolate Company. Voluntary Recall Notice. ghirardelli.com/voluntary-recall-notice.
- Today.com. "Ghirardelli recall: Salmonella concern prompts pull of beverage mixes." today.com.
- Fast Company. "Ghirardelli Salmonella recall: chocolate powder mix full product list." fastcompany.com.