If your TV was affected, attorneys want to hear from you
This is an early-stage lawsuit. Submitting this form connects you with attorneys who are documenting affected consumers — it does not guarantee any outcome.
This is an early-stage lawsuit. Submitting this form does not guarantee any outcome or payment. It connects you with attorneys who are documenting affected consumers.
If your Roku-powered TV suddenly stopped working — displaying a black screen, getting stuck in a reboot loop, or failing entirely — after a software update in late 2024 or 2025, you may not be alone.
A class action lawsuit filed in federal court in California alleges that Roku, Inc. and TTE Technology, Inc. (which makes TCL-branded TVs in the United States) knowingly pushed defective software updates that corrupted core system functions on millions of smart televisions, leaving them unusable.
What the Lawsuit Alleges
The complaint — filed by lead plaintiff Terri Else in the U.S. District Court for the Central District of California (Case No. 8:26-cv-00748) — alleges that Roku delivered software updates beginning in December 2024 that had not been adequately tested and contained defects that caused TVs to fail permanently.
According to the lawsuit, affected TVs experienced one or more of the following problems after receiving an automatic update:
- Complete failure to boot (stuck on a black or logo screen)
- Continuous reboot loops with no resolution
- Severe degradation including repeated freezing, inability to connect to Wi-Fi, and app crashes
- Total loss of function
The complaint alleges that both Roku and TCL were aware of widespread consumer complaints about these failures but continued selling and updating products without disclosing the known defects or offering adequate remedies.
Both Roku and TCL deny these allegations. The case is in early litigation, and no court has ruled on the merits of these claims.
Which Products Are Named in the Lawsuit
The lawsuit covers TVs purchased after December 16, 2024. Specifically named models include:
- Roku Select Series
- Roku Plus Series
- TCL 3-Series (Roku TV)
- TCL 4-Series (Roku TV)
- TCL 5-Series (Roku TV)
- TCL 6-Series (Roku TV)
Early-stage lawsuit. No settlement exists. Submitting connects you with attorneys tracking this case.
What Affected Consumers Should Do Right Now
The most important thing you can do is document your situation before memories fade and evidence disappears:
- Document the failure. Take photos or a video of your TV showing the black screen, boot loop, or error.
- Save your purchase records. Your receipt, Amazon order confirmation, or credit card statement showing when and where you bought the TV.
- Record when the problem started. Particularly if it happened shortly after your TV downloaded an update automatically.
- Write down what you tried. Factory resets, unplugging, calling Roku support — note what happened and what the response was.
This documentation will matter if this case proceeds to a settlement or trial.
What This Doesn’t Mean
This is not a settlement. There is no fund to apply to. Submitting information here connects your situation with attorneys who are tracking the case — but it does not guarantee compensation, a timeline, or any particular outcome. Class action lawsuits can take years to resolve. Many are settled; some are dismissed. The facts alleged in this complaint have not been proven in court.
If your TV stopped working and Roku or TCL has not provided a fix, you may also want to explore your warranty options, file a complaint with the CPSC at saferproducts.gov, and contact your state attorney general’s consumer protection office.
Attorneys tracking this lawsuit want to hear from affected consumers.
Submitting is free and takes 2 minutes — no outcome is guaranteed at this early stage.
Tell Us What Happened →Common Questions
No. This is an early-stage lawsuit. No settlement has been reached, and no claim fund exists. If the case settles in the future, class members will be notified.
It connects your information with attorneys who are documenting affected consumers. It does not guarantee any compensation or outcome.
The lawsuit covers TVs that failed after December 2024 software updates. If your TV experienced a significant change in function — especially a black screen, boot loop, or repeated crashing — after an automatic update, you may be in the class.
Consider consulting an attorney before accepting any settlement or credit offer from Roku or TCL, as accepting may affect your ability to participate in a class action.
It means the allegations in the lawsuit have not been proven. Courts will decide whether the facts support the plaintiffs’ claims. Many class actions are filed and then settled or dismissed without a final ruling on the merits.
- Roku, TCL face class action over software updates that allegedly brick smart TVs — Top Class Actions
- Roku Operating Systems Plagued by Defective Software Updates, Class Action Claims — ClassAction.org
- Roku and TCL accused of bricking TVs with poor software updates in new class action lawsuit — Tom’s Guide
- Roku, TCL sued for allegedly bricking smart TVs with bad updates — Mobile Syrup